Refund policy

Last updated: October 12, 2026

100-day money-back guarantee

We want every product to work for you. If you are not satisfied with your purchase, you can request a refund within 100 days of the delivery date of your order, even if the bottle is opened or used.

How to request a refund

Email us at contact@mytalina.com with your order number and a short description of the reason for your request. You do not need to send the product back: because our products are personal care products, we do not accept returns of opened items, and you can keep what you used.

What is refunded

• The refund covers the price paid for the products in the order.
• Shipping charges, and any customs duties or taxes paid to third parties, are non-refundable.
• Refunds are issued to the original payment method within 5 to 10 business days after approval. Your bank may take additional time to post the refund.

Conditions

• The guarantee applies to purchases made directly on mytalina.com. It does not cover products purchased from third-party sellers.
• The guarantee is limited to one refund per customer, household or payment method.
• For multi-pack orders, the guarantee applies once to the whole order.
• Requests received more than 100 days after delivery are not eligible.
• We reserve the right to refuse a refund in cases of abuse, fraud, resale, or repeated or excessive refund requests.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, please email us within 7 days of delivery with a photo. We will replace the item or refund it, at no additional cost to you.

Cancellations

You can cancel an order by emailing us before it is dispatched. Once an order has shipped, it can no longer be cancelled, but it remains covered by the 100-day guarantee.

Chargebacks

If you have a problem with your order, please contact us first at contact@mytalina.com. We resolve most requests quickly. Filing a chargeback without contacting us first may delay the resolution, and we reserve the right to dispute chargebacks that do not comply with this policy.