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Last updated: October 12, 2026
Talina LLC does not hold inventory in the United States. Our products are stored at, and shipped from, a partner manufacturing facility located outside the United States. This is why delivery takes longer than from a domestic warehouse.
Orders are processed within 1 to 3 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays.
Delivery times are estimates provided by our carriers and are not guaranteed. Delays caused by carriers, customs, weather, holidays, high seasonal volume or other events outside our control may occur, and we are not responsible for them. A delay does not by itself entitle you to a refund, but we will always help you locate your package.
Shipping is free on every order from $39.99 in the United States and New Zealand, CA$54.99 in Canada, £29.99 in the United Kingdom and A$54.99 in Australia, which means every order of one bottle or more ships free. Any shipping cost is shown at checkout before you pay.
Once your order ships, you will receive an email with a tracking number. Tracking information can take a few days to update after dispatch.
Because orders ship from outside the destination country, they may be subject to import duties, taxes or fees charged by customs in that country. Unless these charges were collected at checkout, they are the responsibility of the customer. Refused packages due to unpaid duties are not eligible for a refund of shipping costs.
Please check your shipping address carefully at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If you notice an error, email us at contact@mytalina.com as soon as possible. We can only change the address before the order is dispatched.
If your package has not arrived 15 business days after the end of the estimated delivery window, contact us at contact@mytalina.com with your order number and we will open an investigation with the carrier. If a package shows as delivered but you cannot find it, please first check with neighbors, your building's mail room and your local post office, then contact us within 7 days of the delivery date shown by the carrier. Title and risk of loss pass to you when the carrier marks the package as delivered to the address you provided.
If your order arrives damaged or you receive the wrong item, email us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a refund for the affected item.